Wednesday, March 02, 2011
Capital One closed my account on me?!
I pay my bill with Capital One regularly. I bet they dont like that. Today I got something in the mail that suggested I should call them for a better rate or to make me a happier customer. I thought I'd take advantage of the invitation and call them up and ask them to drop the annual fee. So I spoke to a guy that had some irrelevant stuff to offer so I asked to get the annual fee reversed instead. And he said he'd have to transfer me. So I talked to a nice lady that said she could reverse that fee and that I should just call once a year to get it reversed from now on. Sweet! Well I thought that was a pretty big win. Anyway little did I know .....
THEY CLOSED MY ACCOUNT!!!!!
Yeah I found out after multiple fails to put through a mobile phone topup. So I called up CapitalOne and got the surprise "That account is closed" from the IVR. Spoke to a rep who kept saying the account is closed. I kept asking who closed it. He just kept responding "yes it is closed" and that it was "ineligible for reactivation" and that I could reapply for a new account or whatever. I insisted to know who closed my account and now I've been put on hold for a long time. This gives me a bad feeling.
Anyway have now spoken to another guy (Mike?) in the accounts dept and he's at least said he's looking into it for me. And he fixed it. This was some kind of mistake. They apologized and I said hey no prob stuff happens thanks for fixing it.
The first guy telling me 'ineligible' freaked me out. But Mike got it sorted out and stayed on the line with me while I put a transaction through for my phone payment. Great stuff. Thanks again CapitalOne for getting things straightened out.
THEY CLOSED MY ACCOUNT!!!!!
Yeah I found out after multiple fails to put through a mobile phone topup. So I called up CapitalOne and got the surprise "That account is closed" from the IVR. Spoke to a rep who kept saying the account is closed. I kept asking who closed it. He just kept responding "yes it is closed" and that it was "ineligible for reactivation" and that I could reapply for a new account or whatever. I insisted to know who closed my account and now I've been put on hold for a long time. This gives me a bad feeling.
Anyway have now spoken to another guy (Mike?) in the accounts dept and he's at least said he's looking into it for me. And he fixed it. This was some kind of mistake. They apologized and I said hey no prob stuff happens thanks for fixing it.
The first guy telling me 'ineligible' freaked me out. But Mike got it sorted out and stayed on the line with me while I put a transaction through for my phone payment. Great stuff. Thanks again CapitalOne for getting things straightened out.
